FAQs

The Basics

How do I set up an account?

Just enter your contact information and preferences here.

I forgot my password – what do I do?

Not to worry. Just click the "Forgot Password?" link at the sign-in screen, enter your email and we’ll send you a link to set up a new password.

Do I need to have a Gamut account to place an order?

No, but an account is useful. A Gamut account allows you to view your order history, track shipments, check out faster, and if you’re a qualified business, establish Net 30 payment terms. You’ll also be among the first to hear about industry promotions and other cool things. It takes just a minute to set one up here.

Are you going to send me a bunch of emails?

We’d like to let you know about ongoing additions to our product lines and the occasional discount opportunity.

How can I unsubscribe?

Update preferences or unsubscribe by clicking on the bottom of any email from Gamut. The Gamut Customer Service folks can also help.

Is there a Gamut store or warehouse that I can visit?

No. Sorry. But you’ll likely find exactly what you need on our site, and our same-day shipping will get it to you fast. Need something today? Check out one of Grainger’s branches.

Orders + Payment

Can I place an order over the phone?

Absolutely. Call Gamut Customer Service toll-free at 844 GO GAMUT (844.464.2688).

What are my payment options?

Pay with Visa, MasterCard, or American Express. Your business may qualify for Net 30 payment terms. Check with Gamut Customer Service for more details.

When do you charge my credit card?

Items are billed to your credit card when they are shipped. We stock the full gamut of items sold, so 9 times out of 10, this is all at once. But things do happen. If we run out of stock on an item, it will be shipped and charged separately from the main order as soon as it’s available.

How do I use my tax exempt status?

The government wants proof, so we’ll need you to give us a copy of your state resale certificate, exemption certificate, or alternate form of proof for the state where the items will be shipped. Here’s how to submit.

Can I include a PO number with my order?

Sure thing. Just enter it when you submit your order.

Shipping

How does shipping work?

Gamut accepts orders for shipment in the U.S. Every detail of our shipping policy is here, but here are the basics for standard ground shipping:

  • There’s a $4.99 fee if your order is for less than $99 (before tax).
  • Shipping is free if your order is $99 or more (before tax).

In a hurry? You can request expedited shipping, which is calculated at checkout.

Will you ship on the same day I order?

Yes indeed, provided we receive your order before 3pm Central Time, Mon-Fri.

How long will it take to get my stuff?

The items we stock ship within one business day. Same day if you order before 3pm Central Time, Mon-Fri. Items that ship directly from the manufacturer may take more time, but you’ll get an expected delivery date.

Where’s my order?

You can easily check your order status online if you have an account. You can also contact Gamut Customer Service at 844 GO GAMUT (844.464.2688).

Returns + Guarantees

How do I return something?

Contact Gamut Customer Service at 844 GO GAMUT (844.464.2688) to get the process started.

Here’s how it works:

  • Did you get your item less than 30 days ago? If so, you’ll get a refund or a replacement.
  • Did you receive something damaged or defective? Did you get it less than a year ago? If so, you’ll get a refund or a replacement.
  • Beyond a year? We aim to please, but at this point you’ll have to call the manufacturer.

Want the fine print? Our return policy is here.

The thing I need was broken when it arrived. Now what?

Sorry about that—we’ll make it right. Just contact Gamut Customer Service to request a new item or to process a refund.

Is there a warranty on Gamut products?

You bet. Gamut warrants any item that you purchase for use in business or resale against defects in workmanship under normal use for a period of one year from the date of purchase. If a thing you bought is defective, we need to get the thing back. Please contact Gamut Customer Service. We’ll prepay the shipping and replace, refund, or provide info on a specific manufacturer’s warranty (if this is what’s warranted).

About Our Products

Where do Gamut products come from?

Gamut’s products are handpicked from Grainger’s global network of manufacturing companies. We fully stand behind every product we sell.

Just what is your relationship with Grainger?

We began within Grainger as a small group of people with a big idea. Although we’re a separate company, we’re proud to be backed by Grainger, which is a long-time industry leader with a wide distribution network.

My life would be easier if you sold.

Tell us about it. We’ll see what we can do.

Where did you get those cool product images?

We made them. Our product illustrations are designed to focus on the information-rich detail you need to find exactly the right product. They are developed by Gamut’s team of CGI (computer graphics imaging) experts. Our folks have worked on Hollywood animated films and might give autographs if you ask nicely.

About Our Business

How is it that you are so good at what you do?

A frequently asked question, for sure. It comes down to three things:

  • Total transparency

    What you see is what you get. Prices are the same for everyone, no negotiation, no bull.
  • Getting out of your way

    It’s not about us—it’s about you. That’s our business model.
  • Getting you on your way

    With intuitive search engines and detailed descriptions, we get you to what you need fast—so you get down to work as quickly as possible.